Frequently Asked Questions (FAQ)

General questions about renting

You can book accommodation quickly and easily via our website: select the desired room, enter your dates of stay and send an inquiry or complete your reservation online.

After confirming availability, you will receive all the necessary information to continue the booking process without any problems.

To confirm a reservation, in most cases, it is necessary to pay an advance or the full amount, in accordance with the rules of the selected accommodation.

We display all payment terms clearly and transparently before completing the reservation, without ambiguity or hidden costs.

Changing your stay date is possible if the accommodation is available in the new period.

We recommend that you contact us as early as possible so that we can check availability and offer the best possible solution for changing your reservation.

As a rule, prices are shown per night for the entire accommodation, unless otherwise stated.

On the page of each facility, you can find details about capacity, conditions of stay and possible additional costs.

We recommend that you book your accommodation as early as possible, especially for the summer season, holidays and popular dates.

Early booking brings more choice, better availability and often cheaper options.

We accept online credit/debit card payments, bank transfers, and cash payments on-site.

We offer free cancellation between 7 to 15 days before your arrival date.

If you cancel within this window, your payment will be fully refunded. Please note that for refunds processed back to a credit/debit card, a transaction processing fee will apply.

You can cancel your reservation by sending an email to info.istrasoley@gmail.com or by calling us directly at +385915185999.


Questions about accommodation and amenities

The price usually includes accommodation, bed linen, towels, use of the kitchen, internet and basic facilities.

All additional benefits and possible surcharges are clearly stated in the description of each accommodation.

Our double rooms standardly come with a large double bed.

If you require a twin room with separate beds, please make sure to emphasize this request when making your booking.

We will let you know whether the room has that option.

Yes the house have free Wi-Fi internet to ensure you have the necessary connectivity and comfort during your stay.

Information about internet availability is listed in the accommodation description.

We offer both free public street parking directly outside the property and free private parking on-site.

Upon arrival, guests should first park in the available street spaces outside.

If all street spaces are occupied, you are welcome to park inside the property gates.

Please note that parking spaces cannot be reserved in advance.

All accommodation units are equipped with heating and cooling.

The apartments have their own kitchen, equipped with everything necessary.

For rooms that do not have a kitchen, a summer kitchen with all the necessary utensils is available.

Yes. The Apartment with Rooftop Terrace features its own private washing machine.

For all other accommodation units, a free shared laundry room is available, located right next to the main entrance door of the house.

Yes! To make your holiday completely carefree, we provide our guests with a complimentary beach entrance pass to enjoy the beautiful Istrian coast.

The coast is 6 km away and can be reached by vehicle or via a free shuttle service.

Our outdoor swimming pool is seasonal and open from April 1st to October 15th.

The daily operating hours are from 8:00 AM to 11:00 PM (08:00 – 23:00).

No, the swimming pool is not heated.

The fully equipped outdoor kitchen in our garden is available for guest use from 8:00 AM to 11:00 PM (08:00 – 23:00).

Kitche is seasonal and open from April 1st to October 15th.


Safety and hygiene questions

Each accommodation is carefully cleaned and prepared before the arrival of new guests.

Special attention is paid to the bathroom, kitchen, bedding, towels and all surfaces that are most frequently used, so that you are greeted with a tidy and pleasant space.

Bed linen and towels are provided upon arrival, and for longer stays, replacement is possible in accordance with the property’s rules or upon additional request.

Our goal is to ensure your comfort and convenience throughout your stay.

Some accommodations are suitable for families with children and offer a quieter environment and family-friendly amenities. However, we recommend that you pay attention to details

such as stairs, swimming pool, balcony or courtyard before booking to choose the option that suits you best.

Certain properties have basic safety equipment, such as fire extinguishers or smoke detectors.

The availability of equipment depends on the type of property, location and applicable regulations, and information is available in the accommodation description or upon request.

In the event of an emergency, you should immediately contact local emergency services, then your host or our support team.

All important contact information will be available to you for additional safety and support during your stay.


Questions about Policies and Rules

Check-in is available from 3:00 PM to 7:00 PM (15:00 – 19:00). Check-out is from 8:00 AM to 10:00 AM (08:00 – 10:00).

If you arrive during regular check-in hours (15:00 – 19:00), we will be there to personally welcome you, show you around, and hand over the keys.

If you expect a late arrival (after 19:00), please notify us in advance.

We will provide you with detailed self-check-in instructions and arrange a secure way for you to collect the keys to the property.

Smoking is not allowed inside the facility and accommodation units. There are smoking areas within the premises.

Parties, celebrations and larger gatherings are not allowed, only permitted if explicitly agreement with the owner.

In all other cases, guests are required to respect the house rules, peace and the rules of residence.

The pool, sun loungers, and summer kitchen are strictly for the exclusive use of registered guests staying at the property.

To ensure privacy and comfort, outside visitors are not permitted to use these facilities.

No, pets are not allowed at our property


Questions about destination and location

Our address is Rovinjska ulica 6C, 52211 Bale, Istria, Croatia. You can easily find us on Google Maps by searching for “Rooms & Apartments IstraSoley”.

From the North (Slovenia/Trieste): Take the A9 highway (Istrian Ypsilon) towards Pula. Take the exit for Vodnjan or Rovinj/Bale and follow the local road D21 straight to Bale.
From Pula Airport: Bale is just a 25-minute drive away. Follow the D21 road north directly into Bale.
Locating the property: Once you enter Bale, look for Rovinjska street. We are located in a quiet, accessible area close to the historic town center.

Distance to the City Center

The property is located in a quiet area but remains exceptionally close to the historic heart of Bale.

Distance: 500 meters

Walking: 7–8 minutes via a straightforward, flat walk straight into the medieval Old Town.

Driving: 2–3 minutes.

Distance to the Nearest Beaches

The coast of Bale features pristine nature, with San Polo Beach and Colona Beach being the primary choices.

Guests staying in Bale also get access to the free tourist track-train (tram) that runs regularly from the town straight to the coast.

Distance: About 6.3 kilometers

Driving: 8–10 minutes by car.

By Tourist Train: 10–15 minutes (the boarding station is easily accessible within the village).

Yes, there are several grocery shops, cafes, and excellent restaurants just a short walk from Rooms & Apartments IstraSoley. Since the property is located only 500 meters from the historic center, your guests can easily reach everything on foot.

Why having a car is best

Bale and its surrounding area offer a wonderful mix of culture, history, outdoor adventures, and gastronomic experiences.
Here are the top activities what guests can enjoy near Rooms & Apartments IstraSoley:

Culture & History (Walking Distance),Nature & Outdoor Activities. Fun & Relaxation by the Sea (8–10 mins away).Wine & Olive Oil Tasting (Foodie Experiences)



Support and contact

You can contact us via the contact form, email, phone or other communication channels listed on the website.

We strive to make every response quick, clear and useful from the first inquiry.

Support availability depends on business hours and the selected communication channel.

For emergencies during your stay, we recommend using the contact information provided with your booking confirmation.

Before your arrival, you can contact our support team or your host, depending on your booking method.

We provide all key information in advance so you can plan your arrival with peace of mind and without uncertainty.

If you encounter any problems during your stay, it is important to contact your host or our support team immediately so that we can respond as quickly as possible.

A quick check-in allows us to find a suitable solution more efficiently.

Yes, we are happy to help you choose accommodation based on the number of guests, budget, desired dates and special requests. The more information you send us, the more precisely we will recommend options that truly suit your needs.

Bale-Valle